After a full day of insights at the CS Week AI Workshop, it’s time to relax and connect.

Join Gradual for a casual evening of drinks, laughs, and networking. This is the perfect chance to finally meet the folks you’ve been waiting to connect with and wrap up CS Week on a high note—together.

October 1st

6:00 PM – 8:00 PM ET

Location TBA

Spots are limited, save your seat today! RSVP here

CS Week AI Hackathon — Hosted by Anthropic, Clay, and Notion

Step into the future of Customer Success with an interactive hackathon designed to blend strategy with hands-on tactics. In this session, you’ll:

1. See live demos from Anthropic, Clay, and Notion showcasing the latest AI innovations.

2. Break into groups to design and test your own AI-powered workflows.

3. Walk away with practical tools and frameworks you can start applying in your organization right away.

This isn’t just theory — it’s your chance to roll up your sleeves, experiment, and reimagine how AI can elevate the customer journey.

⚡ Powered by Planhat and hosted by Ramp

📌 Note: A ticket to the main event is required to attend this session.

Register for the event here

Building Agentic Workflows for Customer Success

Wednesday, Oct. 1st | 12:30 PM – 2:30 PM EDT etc.venues, 601 Lexington Avenue | New York, NY 10022 RSVP Required — Invite-Only

Hosted by Gainsight

An invite-only executive gathering designed to help senior Customer Success and Revenue leaders make sense of the agentic era.

In just a few focused hours, you’ll gain:

1. A curated briefing on how agentic tech is actually being applied in Customer Success today

2. An interactive workshop to design the ideal workflows — and walk away with a practical playbook to share with your team

3. A rare opportunity to compare notes with senior CS and Revenue leaders tackling the same challenges

The quickest path to agentic clarity, executive connections, and actionable steps you can put into practice immediately — live from NYC.

Register here

Apply to join the event here

Wrap up a full day of insights and sessions at CS Week NYC with an exclusive, Customer Success Leadership dinner hosted by Statisfy.

​Join select event speakers (Lauren, Sowmya) and accomplished CS executives (Angie, Becca), and Statisfy founders for an evening of insightful conversations, networking and some great food in an intimate setting.

​Spots are limited — sign up now.

​Once your spot is confirmed, we will send you the event details.

Get ready for an evening of lively conversation, fantastic food, and new connections at our Customer Success Leadership Dinner in New York on 30th September 2025.

Hosted by FunnelStory, this exclusive gathering brings together CCOs, VPs of CS, and Heads of Customer Success for a memorable night at our Customer Success Leadership Dinner.

​Seats are limited, so snag your spot early and join us for a relaxed dinner where you can swap stories, share insights, and enjoy a delicious meal with fellow Customer Success leaders. The exact location will be revealed soon—just bring your appetite and your best ideas!

Register here

Everyone is invited to the official post-main event happy hour! Discuss your takeways from the day and network with peers over drinks and bites.

Big thank you to TELUS Digital and Intercom for hosting!

Register for the event here!

Happy hour cruise around NYC for CCOs & CS executive

Get to know other CCOs & CS executives while cruising on a yacht around the NYC harbor!

Matik & Rod Cherkas (CEO of HelloCCO Consulting) are hosting a free networking happy hour with heavy hors d'oeuvres and a hosted open bar.

Hang outside on the deck or sit inside the all-glass observatory, and enjoy spectacular views of New York while talking strategy with fellow CS leaders.

Boarding begins at 4:30 pm and we set sail at 5 pm. For those attending CS NY conference, transportation to pier will be provided.

Please note that this event is intended for CCOs and VP-level and above CS leaders from companies with 200+ employees. Spots are limited, and attendance is subject to approval.

Request to join now while space is still available. We appreciate your understanding for those we are unable to confirm.

It’s wild how much customer success and cocktails have in common.

1. Creativity and customization.

2. Presentation and personalization.

3. Shaking things up a little.

Come and experience it for yourself in a free EVÈNTO mixology class with ChurnZero and Growth Molecules. In this NYC Customer Success Week event, you’ll learn to craft three cocktails as you enjoy gourmet Italian appetizers and make new industry contacts.

It’s the perfect blend of networking and fun. Our event starts at 7:00 PM. We’ll kick off the evening with an authentic Italian aperitivo, where your team will sip on prosecco and spritz cocktails while enjoying bite-sized appetizers.

Next, EVÈNTO’s expert mixologists will guide us through the art of crafting three signature cocktails. It's interactive, fun, and perfect for building team spirit. We’ll keep you fueled with a steady flow of gourmet Italian bites—arancini, whipped ricotta bruschetta, pasta, honey nut squash, and gorgonzola crostini—as well as an open wine bar all evening.

RSVP here

Agency invites you to an exclusive pre-conference dinner with executives who are rethinking how we serve customers. An intimate evening of candid conversation and meaningful connections, focused on the future of Customer Success.

​Our dinner will be hosted at Osteria 57, a Greenwich Village favorite known for elegant Italian seafood and vegetable-forward cuisine. Handmade pastas, seasonal seafood, and vegetable-forward dishes, paired with the perfect wines, set the stage for a memorable night.

Request to join here

​Insights from leaders redesigning CS with AI today. In-person roundtable discussion and networking - free registration required

Presented by CXXchange, Latinos in Success, Success in Black, South Asian Success, and CS in Focus

Join us for a fun-filled running meet up at Zuccotti Park - halfway between the Moxy and Hotel Indigo. We will meet at the "Rose III" sculpture (a very tall flower).

Lace up your sneakers and get ready to hit the pavement with fellow CS enthusiasts. This event is perfect for anyone looking to break a sweat and connect with like-minded individuals in the community. We will aim to run 3 miles - all paces welcome.

Don't miss out on this opportunity to network, exercise, and have a great time!

Hosted by Emily Garza (VP CS + Ops at Unit21)

Register here