Main Event Schedule
5 stages. 50+ speakers. Infinite ideas.
Click here for exact session stage and times
ALL SESSIONS TAKE PLACE ON SEPTEMBER 30, 2025 DURING THE MAIN EVENT.
Partner events throughout the week can be found here.
September 30 Main Event: Sessions
AM Keynote
John Gleeson (SuccessVP), Monica Perez (Notion), Junan Pang (Intercom), Kaveh Rostampor (Planhat)
Transforming Your CS Team to be AI-native
Kelly Bray (Vanta), Melissa Hatter (Stripe), Tessa Thorburn (Loom/Atlassian)
The Future with AI-powered Superhumans
Amanda Kahlow (1mind)
Frontier Model Customer Success
Liz Starling (Anthropic)
Revenue Without Selling
Jess Bergson (Clay)
Outcomes over Everything: Outcome-based Pricing Success
Meghan Haenn (Intercom)
Beyond the Invite: Owning Your Seat at the Table
Lauren Kennedy (11x)
Beyond Metrics: People and Culture of Great CS Organizations
Luke Ferrel (Deel), Natalie Wolf (People.Ai), Rishi Singh (Stealth Startup/ex-Navan), Tom Ronen (Harvey)
Building Modern Customer Support
George Dilthey (Clay), Sarah Sherwood (Typeform), Mia Lukic (Planhat), Junan Pang (Intercom)
Beyond the Demo: How Smart Companies Buy AI Tools
Frank Bozzo (Mercury)
Educating the Next Generation of CS Professionals
Vijay Mehrotra (University of San Francisco)
CS Ops: From Purchase to Value - Engineered Success
Sowmya Srinivasan (Hubspot)
Navigating Your Career in 2025
Maranda Dziekonski (Fexa)
CX etera Live: Building scaled CX in a post-SaaS world
Adam Avramescu (Personio), Dee Kapila (Intercom)
VC Panel: State of the Industry
Jules Schwerin (RTP Global), Eylul Kayin (Gradient Ventures), Eugene Lee (OMERS Ventures), John Gleeson (SuccessVP)
The State of Customer Revenue Leadership: 2025 Benchmark Report
You Mon Tsang (ChurnZero)
Evolving Customer Success: An Operator and Investor Dialogue
Mike Edelstein (WestCap), Kelly Schwartz (Writer)
ROI-Driven CX in the Age of AI
Marty Kausas (Pylon), Gabriella Valdes (Aptible), Riley Soter (Finout), Zeke Emerson (Pinecone)
The Journey of Going Up Market
Katie Palmer (MongoDB)
5 Practical Ways AI is Transforming the CSM Role
Chad Horenfeldt (Siena.ai)
Workshop: Burn the Playbooks
Sabina Pons (Growth Molecules), Jeannine Crispino (6sense)
Workshop: Nail the CS Interview
Carl Agar (Carly Agar Training)
Workshop: The Psychology Behind Customer Resistance: Why Logic Isn't Enough
Rachel Provan (Provan Success)
Workshop: Sell like a CSM
Parul Bhandari (CustomerXSuccess), Lawrence Waldman (CustomerXSuccess), Jenny Calvert (CustomerXSuccess)
Workshop: Build Your Own CX Agent
Jonathan Corbin (MavenAGI)
Workshop: From SaaS to AI: Redesigning CS for the New Revenue Era
Jan Young (StepUpXchange)
Rise of the CS Generalist - Powered by AI Agents
Abbas Haider Ali (Github), Monica Perez (Notion)
PM KEYNOTE
Alex Konrad (Upstarts Media), John Gleeson (Success Venture Partners)